FAQ


 

1. How do I know what size to order?

You may refer to our measuring instruction video for detail instruction. Size chart is also available on every product page. If your size is in between, you can always email or DM us over IG to find out what size to order. 

2. How long do they last per wear? 

Press-on nails are not meant for permanent wear. How long can your nails last per wear depends on individual. If your do house chores for long hours, or the nature of your job involves constant contact with water, the adhesive tabs will come loose easily. With correct application and standard light wear, the nail set can last 3-14 days. We wear them for at least a week at a time! You can refer to our Tips & Care video for more details on how to achieve long wear. 

3. Can I wear them in shower?

Avoid washing hands or shower 60mins / as long as possible after application. After the adhesive tabs have "settled down", shower and hair wash won't be a problem?

4. How to reuse the nails?

Re-wear the nail sets anytime you want by simply replacing the adhesive tabs. 

5. How do I make them last longer?

The best way is to ensure proper adhesion by preparing your natural nails well before wearing your press-ons. Here are some points to take note:

  • Lightly buff the shine from your natural nails to create a “rougher” or more adhesive point of contact (use the buffer provided)
  • Nails must be clean, dry and free of any lotions, oils or dust (use the wipe provided)
  • Avoid water, lotions and oils for as long as possible after applying your nails. At least 30 - 60 minutes will be ideal.

Watch our Tips & Care video for more details on how to achieve longer wear. 

6. Is it normal my press-ons drop within the first hour/first day? 

Definitely not!

If you were following instructions properly, but your press-ons still drop very easily with light wear, one of the following things might be happening:

  • your natural nails have a curved side profile, difficult for the adhesive tabs to stay on
  • the nail size ordered is too big
  • your nail surface is too well polished, it reduces the "grip"
  • you just ate KFC 

7. How long is the shelf time of the nails if I'm not wearing them?

Always store the nails and adhesive tabs at cool dry places.

All of our nails have an average  6-12 month shelf time. For sets without accessories, you can keep them even for years with proper care. For sets with jewel or crystal accessories on, oxidation will eventually kick in and the metal parts will turn darker colour. 

8. I would like to get a custom set.

Sorry, we currently do not offer custom sets. 

9. If I don't like the design I purchased, can I return them?

We would like to ensure every set of Khaki Olives nails you receive is new and clean. Therefore, due to the nature of our product and hygiene purposes, we do not accept returns.
We make efforts to provide detail and accurate photos for each product. 

10. This is the first time I purchase, the size doesn't fit me, can I exchange them?

We would like to ensure every set of Khaki Olives nails you receive is new and clean. Therefore, due to the nature of our product and hygiene purposes, we do not accept returns.
Please measure your size properly before purchase. You can always email or DM us over Instagram if you are not sure which size to order. 

11. One of my nails broke or lost, can I order a single replacement nail?

Unfortunately, not at this time. But hold on to them! One of the great things about our nails is you can mix and match them to create new looks! 

12. Help! I received an incorrect product / missing items.

We apologize for our oversight. Kindly drop us an email with your order number and images of the product to hello@khakiolives.com

13. I submitted my order but I would like to change my mailing details.

You can drop an email to hello@khakiolives.com with your order number and the changes you would like to make.  

14.  I submitted my order but I would like to add another item.

You can drop an email to hello@khakiolives.com with your order number and the item you would like to add, you will receive follow up email for balance payment.